SELLEYS E-STORE – FREQUENTLY ASKED QUESTIONS

DELIVERY RELATED

How long will my delivery take?

Delivery of Selleys products is fulfilled by J&T express. Please allow 3-5 working days for your parcel to reach you.

To track your parcel, please refer to https://jtsvip.jtexpress.sg/service/instanceExpressTrack with your order reference number. You can refer to the order confirmation email for your order reference number.

What are the delivery charges?

We offer a flat delivery fee of $3.50 across all purchase. For purchases above $50, enjoy free delivery on us.

I cannot find an item on the website, what should I do?

You may call our main service hotline at +65 6265 5355.

Or email us at customer@nipponpaint.com.sg

PAYMENT RELATED

What are the payment modes available?

We accept Mastercard, Visa or American Express via payment gateway, Stripe.

Is the payment process secure?

All online payment information are seamlessly & securely processed via our Payment Processor: Stripe.

No financial information can be accessed by Selleys Singapore throughout the entire payment process.

Stripe meets and exceeds the most stringent industry standards for security and is certified at PCI Service Provider Level 1, which is the highest grade of payment processing security. All transactions are SSL (Secure Socket Layer) protected, using HTTPS and HSTS for secure connections and they further encrypt all information transmitted during the processing of all payments and are safely stored in Stripe’s state of the art data-center. Trusted and used by thousands of businesses worldwide, it holds the benchmark for payment processing security.

For more information, please visit https://stripe.com/docs/security/stripe to find out more.

Am I able to cancel my order?

No. You will not be able to cancel your order once payment is made.

For more info on cancellation policy, please check with Selleys Online Store team at +65 6299 1318, or email us at selleys@nipponpaint.com.sg

Am I able to exchange or refund my product after purchase?

No. You will not be able to exchange or request for a refund your product once payment is made.

For more info on exchange and refund policies, please check with Selleys Online Store team at +65 6299 1318 , or email us at selleys@nipponpaint.com.sg